Tiana

I'm a level 1 technical support agent for one of our software clients, Driver Easy. As the first point of contact for all their support tickets, I address payment and subscription questions directly, and for highly technical questions, I ensure we have all necessary information before escalating the ticket to our Level 2 technical support agents.

Customer Support can be challenging. You have to be a people person, know not to take things personally, and always want to strive for customer satisfaction, no matter how difficult the person on the other end might be. I keep people satisfied by looking for solutions, and quickly escalating when I can’t find the solution.